Job description
- Consulting, training & guiding customers on how to use and operate the solution provided by the company effectively.
- Build lasting relationships with customers
- Provide customer care by answering questions, giving feedback and providing customer support in a timely manner.
- Coordinate with customers, advise customers to build effective strategies for using martech solutions according to customers' business goals.
- Meeting periodically on a weekly or monthly basis to review the effectiveness of the use of the platform as well as issues arising between the client and the company.
- Maintain a detailed understanding of products and services. Directly test solutions on delivery and onboarding. Actively being the focal point to receive 24/7, coordinate with internal departments, vendors to support customers to answer questions and propose the best solution for customers.
- Work closely with other departments in the company to ensure the best customer experience as well as optimize the advantages of departments/companies in the same ecosystem.
- Actively research, capture and learn new industry trends, propose methods to optimize efficiency for the organization.
Right
- Reaching KPI by year can be offered to buy shares or bonus shares to become a shareholder of the company
- Fixed salary regime. Gross salary from 12-18M
- Participate in professional training courses
- Regimes and benefits according to labor law and company compensation
- Support the cost of participating in networking, events according to actual costs but not exceeding the limit set by the company
Request
- 2-3 years of experience in a CSM position at companies operating in the fields of CRM, CDP, email marketing, sales platform or sales software,...
- University degree in Economics, Business Administration, Technology, IT, Marketing or related majors
- A person who works with goals, has clear plans, and has high responsibility at work.
- Have self-learning skills, good research skills, good logical thinking, and problem-solving skills
- Preference will be given to candidates with a passion for technology or Martech, a deep understanding of customer concerns and thoughts related to the use of the product, and the ability to troubleshoot when necessary.
- English: fluent in listening - speaking - reading - writing
